Build AI Agents
for WhatsApp
in under 5 minutes

Build a WhatsApp AI agent on Meta’s official WhatsApp Business Platform (Cloud API) without changing numbers: with coexistence, your number keeps working in the WhatsApp Business app on your phone. Upload your files, write the instructions, and let the AI answer, qualify, and sell around the clock.

What is a WhatsApp AI agent?

A WhatsApp AI agent is software that automatically replies to your customers on WhatsApp Business, using artificial intelligence guided by your documents and instructions.

Unlike a traditional WhatsApp chatbot, it understands natural language, works from your own documents, and answers with real context, much like a human agent would.

It can also take action in other systems: look up orders, book meetings, update your CRM, and send follow-up messages.

How a WhatsApp AI agent works

What if you could build an AI assistant in minutes, connect it to a knowledge base (your documents, product catalog, FAQs and rules), and plug it into your company's WhatsApp number?

Connect your WhatsApp Business number and keep it

Connect your number to the official WhatsApp Business API in a few minutes, right from Meta’s signup flow. Already on the WhatsApp Business app? The number stays on your phone and also works in ConverZAP (coexistence).

  1. Click “New number” or “Number already using the WhatsApp Business app” and log in with your company’s Facebook account.
  2. Choose or create the business portfolio and the WhatsApp Business account, and enter the number.
  3. Confirm the number with Meta’s code (with coexistence, you confirm in the app on your phone) and click Finish. That’s it: your number is on the official API and the AI agent handles conversations 24/7.

Why use the official WhatsApp Business API

  • Same number on your phone: with coexistence, the WhatsApp Business app keeps working and the number also works on the official API.
  • Lower risk of bans: a connection through Meta’s official signup flow, with ConverZAP as a Tech Provider verified by Meta, and no unauthorized tools.
  • Team inbox: several team members and the AI agent on the same number.
  • Clear costs: Meta charges per delivered message, with 1,000 free service messages per phone number each month from October 1, 2026.
  • Messages with buttons: Meta-approved templates for campaigns, reminders, and confirmations.
  • More trust: customers see a notice in the chat that the business uses a secure service from Meta.
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Upload files to your knowledge base

Set up your AI assistant

  • Give your assistant a name and detailed instructions on how it should behave.
  • Add your website URL so the AI can use it as an extra source of information.

Build a knowledge base

  • Upload PDFs, images, Excel spreadsheets, Word documents, and even .JSON files so your assistant can use them when needed.

Give your AI assistant clear guidelines

Tell the assistant how it should talk to your customers, based on how your business works.

For example, an architect can upload a file with past proposals, so the agent can draft a project quote from those proposals and the client’s project specs.

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Better customer service that also drives sales

With AI agents connected to WhatsApp Business, customer service does more than answer questions. It becomes a sales channel.

WhatsApp AI agent use cases

E-commerce

Answers questions about delivery times, orders, returns, and products, and qualifies leads.

Services

Shares hours, prices, and services, sends proposals, books visits, and routes qualified contacts to your team when needed.

Clinics

Shares hours, policies, and services, explains how to prepare for appointments, and sends appointment reminders.

Local businesses

Shares services and prices from your uploaded files, answers questions about hours, and reschedules or confirms appointments.

Traditional chatbot vs. WhatsApp AI agent


Traditional chatbot

Fixed question flow ✅

Understands context ❌

Answers from your documents ❌

Custom tone of voice ❌

Remembers the conversation ❌

Connects to your tools ❌

WhatsApp AI agent

Fixed question flow ❌

Understands context ✅

Answers from your documents ✅

Custom tone of voice ✅

Remembers the conversation ✅

Connects to your tools ✅

Tools we connect with

AI models
we work with

Put AI to work and make your customer service faster and more efficient.

What you can do with ConverZAP

  • AI agents that answer, qualify, and sell 24/7
  • Safer bulk messaging with approved templates and an unsubscribe button
  • Automatic re-engagement and follow-ups
  • Promotions and campaigns for your customer base
  • Transactional messages and reminders: orders, payments, and appointments
  • Integrations with databases, CRMs, and other systems
  • Dashboards for messages sent, replies, costs, and meetings booked

Plans for every stage of your operation

Pricing depends on the number of team members, your message volume, and the integrations you need. Meta’s messaging fees are billed to your business directly by Meta, not through us. Meta charges per delivered message, by message category and recipient country (see WhatsApp API pricing).

Integrations for your WhatsApp AI agent

Integrations available for your WhatsApp AI agent:

Connect your AI agent to the tools your team already uses.

Now on Zapier: the ConverZAP app connects contacts, deals and conversations to other tools, such as Google Sheets, RD Station and Slack. See the Zapier integration.

Now on Claude: ConverZAP is in the Claude connectors directory. Ask about your conversations, contacts and campaigns and, with your permission, it can also reply and prepare campaigns. Connect it in the Claude directory.

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About ConverZAP

We built ConverZAP to make artificial intelligence and marketing automation accessible to any business that wants to grow its sales with these tools.

Since October 2026, ConverZAP has been a Tech Provider verified by Meta.

Why ConverZAP?

Security

Privacy and data handling aligned with Brazil's data protection law (LGPD)

Conversion

From first contact to payment, one connected flow that makes buying easier for your customers

Automation

A more efficient operation that saves your team time and improves the customer experience

End to end

We learn how your business works to simplify every step of the customer journey

AI solutions built by people who understand business

Security, automation, lower costs, and better customer service. All in one place.

Answers to the questions customers ask us most

Frequently Asked Questions

ConverZAP is a platform for WhatsApp AI agents, connected to Meta’s official WhatsApp Business API. The agents answer customers, qualify leads, and take action in other systems, in a personalized way that scales.

The AI assistant engages customers quickly, answers common questions, and personalizes each interaction. That shortens the path to purchase and helps turn more conversations into sales, especially on WhatsApp.

A traditional chatbot follows scripted replies. A ConverZAP AI agent understands natural language and uses your documents and the conversation context, so it can handle more complex questions and respond more naturally.

Yes. ConverZAP connects AI to WhatsApp Business through the official API. If your number already uses the WhatsApp Business app, it stays on your phone: the connection runs through coexistence, and the AI agent answers on the same number.

Generative AI writes replies in real time based on the instructions and data you provide. That makes the service flexible: it adapts to the context and needs of each customer conversation.

Businesses of all sizes and industries, such as e-commerce, healthcare, education, and finance, use AI agents to reduce the support workload and improve the customer experience.

Yes. ConverZAP applies security and privacy measures to protect customer data and follows the requirements of the LGPD, Brazil’s data protection law.

Connect your number to the official API in a few minutes, upload your business documents, and write the instructions the agent should follow.

Three plans with a fixed monthly price (Essencial, Vendas and Completo), starting at R$ 197. See what each includes on the pricing page. Your business pays Meta’s messaging fees directly to Meta.

ConverZAP provides reports and metrics to track how the AI performs, such as conversation volume, response rates, and sales conversion, so you can make adjustments and improve results.

Yes. The connection runs on the official WhatsApp Business API (WhatsApp Cloud API), set up through Meta’s official signup flow. This lowers the risk of your number being banned and lets you send message templates with buttons. Since October 2026, ConverZAP has been a Tech Provider verified by Meta.

Meta charges per delivered message, based on the message category (marketing, utility, authentication, or service) and the recipient’s country. Template messages are billed by category. From October 1, 2026, Meta charges service messages (free-form replies sent within the 24-hour customer service window) too, after a free monthly allowance of 1,000 per business phone number. Your business pays Meta directly. See Meta’s official WhatsApp API pricing for current rates.

Yes. With coexistence, the same number works in the WhatsApp Business app on your phone and in ConverZAP at the same time. Groups and calls stay in the app, and messages sent from the app remain free. See the coexistence setup guide.

Yes. Since October 2026, ConverZAP has been a Tech Provider verified by Meta: it completed Business Verification and Access Verification, and its app passed Meta’s App Review. Your WhatsApp Business account stays in your company’s name.

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