Build AI Agents
for WhatsApp
in under 5 minutes

Build a WhatsApp AI agent on Meta’s official WhatsApp Business Platform (Cloud API). Keep your number and keep using the WhatsApp Business app. Upload your files, write the instructions, and let the AI answer, qualify, and sell around the clock.

What is a WhatsApp AI agent?

A WhatsApp AI agent is software that automatically replies to your customers on WhatsApp Business, using artificial intelligence guided by your documents and instructions.

Unlike a traditional WhatsApp chatbot, it understands natural language, works from your own documents, and answers with real context, much like a human agent would.

It can also take action in other systems: look up orders, book meetings, update your CRM, and send follow-up messages.

How a WhatsApp AI agent works

What if you could build an AI assistant in minutes, connect it to a knowledge base (a catalog, a website, a spreadsheet, and more), and plug it into your company's WhatsApp number?

Connect your WhatsApp Business number

Connect your number to the official WhatsApp Business API in a few minutes, right from Meta’s signup flow. With WhatsApp coexistence, your team keeps using WhatsApp Business on their phones and on WhatsApp Web while the AI agent handles conversations 24/7.

  1. Click “Connect WhatsApp” and log in with your company’s Facebook account.
  2. Choose the number you already use on WhatsApp Business.
  3. Confirm on your phone with the code shown on screen. That’s it: the app and the API now work together.

Why use the official WhatsApp Business API

  • Lower risk of bans: a connection approved by Meta, with no unauthorized tools.
  • Coexistence: the same number in the app, on WhatsApp Web, and on the platform.
  • Lower costs: Meta does not charge for messages sent from the WhatsApp Business app.
  • Messages with buttons: Meta-approved templates for campaigns, reminders, and confirmations.
  • More trust: customers see a notice in the chat that the business uses a secure service from Meta.
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Upload files to your knowledge base

Set up your AI assistant

  • Give your assistant a name and detailed instructions on how it should behave.
  • Add your website URL so the AI can use it as an extra source of information.

Build a knowledge base

  • Upload PDFs, images, Excel spreadsheets, Word documents, and even .JSON files so your assistant can use them when needed.

Give your AI assistant clear guidelines

Tell the assistant how it should talk to your customers, based on how your business works.

For example, an architect can upload a file with past proposals, so the agent can draft a project quote from those proposals and the client’s project specs.

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Better customer service that also drives sales

With AI agents connected to WhatsApp Business, customer service does more than answer questions. It becomes a sales channel.

WhatsApp AI agent use cases

E-commerce

Answers questions about delivery times, orders, returns, and products, and qualifies leads.

Services

Shares hours, prices, and services, sends proposals, books visits, and routes qualified contacts to your team when needed.

Clinics

Shares hours, policies, and services, explains how to prepare for appointments, and sends appointment reminders.

Local businesses

Shares services and prices from your uploaded files, answers questions about hours, and reschedules or confirms appointments.

Traditional chatbot vs. WhatsApp AI agent


Traditional chatbot

Fixed question flow ✅

Understands context ❌

Answers from your documents ❌

Custom tone of voice ❌

Remembers the conversation ❌

Connects to your tools ❌

WhatsApp AI agent

Fixed question flow ❌

Understands context ✅

Answers from your documents ✅

Custom tone of voice ✅

Remembers the conversation ✅

Connects to your tools ✅

Tools we connect with

AI models
we work with

Put AI to work and make your customer service faster and more efficient.

What you can do with ConverZap

  • AI agents that answer, qualify, and sell 24/7
  • Safer bulk messaging with approved templates and an unsubscribe button
  • Automatic re-engagement and follow-ups
  • Promotions and campaigns for your customer base
  • Transactional messages and reminders: orders, payments, and appointments
  • Integrations with databases, CRMs, and other systems
  • Dashboards for messages sent, replies, costs, and meetings booked

Plans sized to your volume

Pricing depends on the number of team members, your message volume, and the integrations you need. Meta’s messaging fees are billed to your business directly by Meta, not through us. Meta charges per delivered message, by message category and recipient country (see WhatsApp API pricing).

Integrations for your WhatsApp AI agent

Integrations available for your WhatsApp AI agent:

Connect your AI agent to the tools your team already uses.

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About ConverZap

We built ConverZAP to make artificial intelligence and marketing automation accessible to any business that wants to grow its sales with these tools.

Why ConverZap?

Security

Privacy and data handling aligned with Brazil's data protection law (LGPD)

Conversion

From first contact to payment, one connected flow that makes buying easier for your customers

Automation

A more efficient operation that saves your team time and improves the customer experience

End to end

We learn how your business works to simplify every step of the customer journey

AI solutions built by people who understand business

Security, automation, lower costs, and better customer service. All in one place.

Answers to the questions customers ask us most

Frequently Asked Questions

ConverZap is a platform for WhatsApp AI agents, connected to Meta’s official WhatsApp Business API. The agents answer customers, qualify leads, and take action in other systems, in a personalized way that scales.

The AI assistant engages customers quickly, answers common questions, and personalizes each interaction. That shortens the path to purchase and helps turn more conversations into sales, especially on WhatsApp.

A traditional chatbot follows scripted replies. A ConverZap AI agent understands natural language and uses your documents and the conversation context, so it can handle more complex questions and respond more naturally.

Yes. ConverZap connects AI to WhatsApp Business, so you can run automated, personalized conversations on a channel your customers already use every day.

Generative AI writes replies in real time based on the instructions and data you provide. That makes the service flexible: it adapts to the context and needs of each customer conversation.

Businesses of all sizes and industries, such as e-commerce, healthcare, education, and finance, use AI agents to reduce the support workload and improve the customer experience.

Yes. ConverZap applies security and privacy measures to protect customer data and follows the requirements of the LGPD, Brazil’s data protection law.

Connect your number to the official API in a few minutes, upload your business documents, and write the instructions the agent should follow.

Pricing depends on the number of team members, your message volume, and the integrations you need. Talk to us for a plan that fits. Your business pays Meta’s messaging fees directly to Meta.

ConverZap provides reports and metrics to track how the AI performs, such as conversation volume, response rates, and sales conversion, so you can make adjustments and improve results.

Yes. The connection runs on the official WhatsApp Business API (WhatsApp Cloud API), set up through Meta’s official signup flow. This lowers the risk of your number being banned and lets you send message templates with buttons.

Yes. With WhatsApp coexistence, the same number works in the WhatsApp Business app, on WhatsApp Web, and in ConverZap at the same time. Your chat history stays on your phone.

Meta charges per delivered message, based on the message category (marketing, utility, authentication, or service) and the recipient’s country. Template messages are billed by category. From October 1, 2026, Meta charges service messages (free-form replies sent within the 24-hour customer service window) too, after a free monthly allowance of 1,000 per business phone number. Messages sent from the WhatsApp Business app under coexistence are not charged. Your business pays Meta directly. See Meta’s official WhatsApp API pricing for current rates.

Guides on the WhatsApp Business API and AI agents

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